FAQ + POLICIES

WHAT SERVICES DO YOU OFFER?

Custom Homes
Designer works with client and contractor to select all finishes and fixtures for new construction or major remodels. Contractor manages construction while designer begins furnishing selections with client.

Full Service Design
Designer works with client to select any finishes, fixtures, and furnishings for existing homes. Designer manages project, including scheduling, oversight of sub-contractors and ordering, receiving, delivery, and installation of products.

E-Design
Designer assmembles design boards based on information given by the client. Product sources and specifications are then supplied to the client for purchasing. Client is responsible for ordering, receiving and installation.

Staging
Designer selects and installs furnishings and accessories from current studio inventory.


WHAT IS INCLUDED IN PROJECT MANAGEMENT?

The party managing the project is responsible for scheduling and oversight of sub-contractors and ordering, receiving, delivery, and installation of purchases.


WHAT ARE FINISHES, FURNISHINGS, AND FIXTURES? 

In short, selections such as paint, tile, wood, and metals in a home are considered finishes. Fixtures would include lighting, appliances, plumbing. Anything that you would take with you upon selling the home, such as sofas, tables, beds, and accessories would be furnishings.


HOW DO YOU CHARGE? 

After you have reviewed your New Client Packet and provided the requested information, we will schedule the Initial Consultation. The service model that best fits your project will be determined at that Initial Consultation. Custom Homes, Full Service Design, and Staging are all hourly services, while E-Design is a flat rate per room. All services require a retainer before beginning the design process.


WHEN ARE PAYMENTS DUE? 

Retainers are due upon signing the Client Agreement. Hourly services are billed bi-weekly. E-Design services are due in two installments. The first payment is due when purchasing the E-Design package on the website and the second payment is due before product specifications are delivered. Invoices are due within 14 days of receipt. 


WHAT ABOUT BUDGET? 

Having a clear budget is very important for the project running smoothly and for your expectations to be met. We will work within your budget parameters, but ultimately it is up to the client to keep themselves on budget.


WHAT ADDITIONAL COSTS CAN I EXPECT? 

I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen. For a very detailed explanation of possible hidden costs read this article: https://www.capellakincheloe.com/blog/the-hidden-costs-of-interior-design

WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & PROPOSAL? 

A Specification is a document that I provide the details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf. Proposals are payable to Codee Rainey Interiors.


DO YOU WORK WITH CONTRACTORS? 

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals that I have worked with on previous projects. Codee Rainey Interiors does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.


HOW LONG DO PROJECTS NORMALLY LAST? 

This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. Everyone involved: designer, client, vendors and contractors are expected to not cause unreasonable delays in the project.


CAN I SHOP ON MY OWN? 

You have hired me to design and complete a vision for your space and I ask that you do not select items without my approval because items that you select may not be a fit for the design, space, or budget. You will receive a detailed Specification for items to be purchased direct. Design discounts, however, can not be applied to direct purchases.

HOW DO I PLACE AN ORDER? 

Once you receive a Proposal you have 3 days to either accept or decline the item. If you accept, a signed copy of the proposal along with full payment is required to place an order.


WHAT IF I HAVE CONCERNS ABOUT AN ITEM? 

Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.


CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED? 

Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are non-returnable. Requests for returns or cancellations will be billed hourly. Design Fees and reimbursable expenses are non-refundable, even when associated with a return or cancellation.

WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE ROOMS? 

Increasing the scope for hourly services is not a problem, as it will just be added to future invoices. E-Design would simply require the client to purchase an additional room package.

HOW ARE ITEMS DELIVERED? 

Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Codee Rainey Interiors go into a licensed, bonded, insured and climate controlled space awaiting installation. Items ordered directly are to be delivered to the project location to await installation. Clients are responsible for any shipping, storage, & delivery fees.